About

Welcome to my website! I have great curiosity for human needs and am constantly seeking the truth in humanity. I have great passion for taking what I learn from my surroundings and work with great teams to create better experiences.

I currently work in BC public service as UX researcher to transform and improve digital government. It brings me great joy to work on projects that impact social good including health, sustainability, education, and more. There is a lot of work ahead of us and I am optimistic and humbled to be part of this growth.

Whenever I have spare time, I dedicate my time to try dishes from all cultural backgrounds. Food has always been a great way for me to connect with people, tell stories, and experience the moments we have together.

My design process include:

  • Usability assessment
  • User research including:
    • Interviews
    • Personas
    • Field studies
    • Remote usability testing
    • Mental models
  • Content and strategy
  • Design documentation
  • Visual design

My passions include (but not limited to):

  • Digital government
  • Culinary arts
  • Medical/public health
  • Education
  • Culture and diversity
  • Sustainability/lifecycle analysis
  • Psychology/human relationships

 

 

Testimonials

steven-forth-photo“Lucia is a versatile and highly accomplished designer able to work across multiple media. I have seen her lead design work on both industrial design (at Snug Vest), for interactives and for presentation materials for a Fortune 500 company. She is also an effective coach and mentor to younger designers. Lucia is not only creative and technically capable, she is also very reliable.”

— Steven Forth, President + CEO, TeamFit

karen-photo“Lucia is a pleasure to work with. She has an innate talent for creativity and has matched this well with her formal education and professional design work. Extremely organized, conscientious, and a great team leader, she has contributed tremendous value to our projects. Lucia is a rising star.”

— Karen Chiang, Co-Founder + Executive Director, Ibbaka

“Lucia is one of the most professional UX/UI designers that I have met in my tech career. She is very detailed oriented and is very willing to work with development teams to come out with solutions that address tech and design concerns.”

— Frankie Tse, Founder, Seabreeze Connect


shokoofeh“Lucia was an excellent mentor that has always been encouraging, positive, and appreciative. I was always very impressed with her natural abilities in multitasking and job management. I was able to work with her and expanded my knowledge of design processes from concept through development and manufacturing. Lucia is very research-oriented and productively acts fast to project demands. She was able to manage, control, and evaluate operations for ongoing projects.”

— Shokoofeh Ghasemi, Product Designer, Wearable Therapeutics Inc.

mikehiggins_circle“Lucia's approach was thoughtful and rigorous, it encompassed many scenarios. Lucia constantly strives to develop and expand her skill set, the end result is a website I am very happy with.”

— Michael Higgins, Michael Higgins Design

Designs Featured On

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